Shipping policy

Policies detailed within apply exclusively to online purchases made at www.holburnonline.co.uk.

For shipping specific elements of our T&C's, look to sections 6, 7, 8, 9 & 10.

Terms & Conditions

Holburn Online is the web shop division of Holburn HiFi Ltd and its subsidiary companies; Glasgow Audio Ltd & Holburn PARCO Ltd.

First established in 1973, we are independently owned and run HiFi, Home Cinema and Home Automation specialists with a passion for being the best at what we do.

When you place an order via Holburn Online, your order will be processed by one of our retail stores and your contract of sale will be with the supplying company.

Definitions:

“Holburn Online”, “Holburn HiFi”, "Glasgow Audio", "We", "Us" and "Our" refer to Holburn HiFi Ltd or the supplying company; Glasgow Audio Ltd or Holburn PARCO Ltd "The End User", "You" and "Your" refer to the person or organisation named on an order.

1. Price Promise. We do not operate a guaranteed price match promise but simply aim to offer competitive prices - backed by expert advice and after-sales service. If you do see a better price, please let us know and will do our best to match it.

2. If the size of a product is critical, please make sure it will fit before you make a purchase. If the dimensions are not shown with the product specification, please contact us and we will provide you with the full dimensions.

3. Some offers and deals posted on our website are only available through our online outlet.

4. All quoted prices include VAT -. Where a price includes delivery, this is to mainland UK only unless stated otherwise. Other areas will be at extra cost. Some products may be eligible for international shipping. Please refer to individual product pages for further information or contact us if the information is not shown.

5. On the occasion where a price is listed incorrectly due to a typographical error or otherwise, we will inform you as soon as possible as to the correct price of the goods. You will then have the option to proceed with or cancel the order.

6. At point of order you will receive an automated order confirmation to the e-mail address you provided us during the order process, if this is not received please check your junk mail and that you provided the correct address.

7. We will endeavour to provide tracking information or an estimated delivery timescale on our next working week day.

8. If for any reason, it is not possible for us to fulfil your order to be dispatched on the next scheduled shipping date, either due to stock availability or any other reason, we will contact you as soon as possible to present you with the option to either wait for the goods to become available for fulfilment within an agreed time, or offer to cancel your order and process a full refund.

9. In the event of a refund you will receive confirmation that this has processed. Please note that depending on payment method, it may take some time for funds to be credited to your account.

10. Legislation states that the goods must be dispatched within 30 days of the sale. We aim to dispatch goods on the same day, if ordered before our 12 noon cut-off time; Tuesday to Friday provided items are in stock. Weekends and Bank Holidays are not included. Saturday deliveries may be available at an additional cost, please contact us if you wish to arrange this. These services are based on a best endeavour basis and are not guaranteed. We are not liable for any costs incurred due to failed or late delivery.

11. Security: a)Our payment processing provider assesses each transaction and provides us with a risk analysis. We may require further proof of identity and address in order to process an order and in some cases maybe unable to process an order due to this process in which case a refund would be provided.

b) Your personal data will be processed by us according to our privacy policy.

12. Our guarantees/warranties only apply to goods purchased and delivered within the UK. Manufacturers’ guarantees/warranties may apply Europe-wide or World-wide in which case you may be able to deal with guarantee/warranty claims outside the UK, if however, you wish us to deal with your warranty claim, the goods will need to be returned to the UK at your expense. Alternatively you can make your items available to collect from a mainland UK address. Following a guarantee/warranty claim goods can only be re-delivered to a UK address.

13. Distance selling regulations allow you to cancel your order within 14 days from receipt of the goods. You then have a further 14 days to return the goods. The following details will have to be complied with:

a) Notify us of your intentions before returning any goods. Email, Letter or Telephone is suitable.

b) You have the right to inspect the goods but they must be returned in their original condition. If goods are returned in a condition where they cannot be sold as new due to excessive handling by you, we may make an appropriate deduction.

c) If goods are returned with missing components such as accessories, user manuals or packing materials, a deduction may be made to cover the cost of replacement.

d) Goods must be returned in their original packaging.

e) Any free promotional items must also be returned.

f) The cost of returning the goods will be at your expense. If you have difficulty arranging the return, contact us.

g) The goods must arrive back undamaged. Please insure the goods before despatch.

h) A full refund cannot be given for damaged or soiled goods.

i) Please note that for hygiene reasons we are unable to give refunds on headphones if used.

j) Customised or special order items cannot be returned.

k) Variations to these conditions may apply - subject to mutual agreement.

l) Please contact us if you need further help or assistance.

14. Damaged Goods & Incomplete Deliveries

a) If after receiving your goods they are found to be damaged in anyway, please inform us at your earliest convenience or within 24 hours by either email – info@holburnonline.co.uk or telephone: 0800 448 0230. In the case of incomplete deliveries, please follow the same procedure.

15. Complaints Procedure

If you have any complaints or concerns regarding your purchase or the way in which your transaction was handled, please inform us by email to info@holburnonline.co.uk or in writing to Holburn HiFi Ltd, 441 Holburn Street, Aberdeen, AB10 7GU. We aim to reply within 21 Days.

16. Outstanding Balances/None Payment of Goods

In the event of a non-payment or partial payment of goods, interest at the rate of the Bank of England base rate plus 5% plus any costs incurred in collecting these amounts will be added to the outstanding amount/balance.

17. These terms & conditions do not replace your statutory rights.